Polwarth, Edinburgh
Dr Willie MacEachen
Polwarth Dental Clinic
33 Polwarth Gardens
Edinburgh, EH11 1LA
Stafford St., Edinburgh
Drs Yann & Gilly Maidment
Stafford St Dental Care
24 Stafford Street
Edinburgh EH3 7BD
Ludlow
Dr David Hotchen
Alliance Court Dental Practice
2 Alliance Court Eco Park
Ludlow SY8 1FB

Feedback & Complaints

At Willie Jack Dentistry, we place great emphasis on meeting, and exceeding our patient's expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.

If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction, both promptly and professionally.

If you would like to discuss any aspect of your care you should first contact the practice manager. If after speaking to the practice manager, you would like to further discuss a clinical issue, you can raise this concern directly with Dr Willie Jack by writing to

Dr Willie Jack at
Alliance Court Dental Practice Ltd., 2 Alliance Court, Eco Park, Ludlow, SY8 1FB
Stafford Street Dental Care, 24 Stafford Street, Edinburgh, EH3 7BD
Polwarth Dental Clinic, 33 Polwarth Gardens, Edinburgh, EH11 1LA
Alma Place Dental Practice, 3 Alma Place, North Shields, NE29 0LZ
Oasis Dental Care Ltd., Lockhart House, Tulloch Street, Dingwall, V15 9JY

If you are not satisfied with our response and would like to discuss your grievance with an
external body please contact the following UK wide body:

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Phone : 0845 612 0540
www.dentalcomplaints.org.uk
Also in Scotland

Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Phone: 0131 623 4300
http://www.healthcareimprovementscotland.org/
And in England

Care Quality Commision
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Phone: 0300 061 6161
www.cqc.org.uk/contact-us
The regulatory body for dental care in the UK is:

General Dental Council
37 Wimpole Street
London
W1G 8DQ
Phone : 0845 222 4141 or 020 7887 3800
www.gdc-uk.org
information@gdc-uk.org